Order pick-up is normally Mondays between 3:00 pm - 7:00 pm at our east-end Ottawa studio, or at an upcoming show or market. Alternative pick-up days/times can sometimes be arranged in rush situations. An additional charge may apply.
Ground (Canada & USA): $5.00 CAD
Your order will be shipped within 2 business days (unless otherwise stated, or for custom orders) via Canada Post. Please add processing time to the estimated shipping time when deciding which shipping method to choose.
Ground orders within Canada normally arrive within 3-10 business days, depending on the ship-to address location.
Ground orders to the USA normally arrive within 5-30 business days, depending on the ship-to address location. We cannot be responsible for delays due to customs. Clients are responsible for any additional customs charges or brokerage fees associated with their order.
We are not responsible for lost packages when shipped with ground service, and assume all packages reach their destination.
Expedited method (Canada): $15.00 CAD
Expedited orders within Canada normally arrive within 1-3 business days, depending on the ship-to address location. Expedited orders come with insurance, tracking and a signature.
Read all our shipping information here.