SHIPPING WITHIN CANADA
Can I pick up my order if I live in Ottawa? Sorry, we don't offer pick-up at this time.
How much is shipping? Free if your subtotal is more than $150, and $10-$14 if your subtotal is less than $150.
Orders are shipped with tracking and sometimes a signature, depending on the order value.
How long will it take? Up to 4 business days to be made, processed and shipped from our Ottawa studio. Add shipping time to this.
Please refer to the current shipping estimates on each product page.
Watch for an email with a tracking number when your order is in the queue to be shipped.
SHIPPING TO USA
Expedited method (USA) $18.50: via FedEx/Purolator/UPS. USA orders normally arrive within 2-10 business days. All customs/duties are the sole responsibility of the receiver.
RETURNS & EXCHANGES
14 day exchange/return policy
Unworn items may be returned for an online credit or exchange (rings & anklets will be re-sized, please see below). Please contact us within 14 days of receipt of your order (based on delivery date) so that we can determine the best resolution as quickly as possible.
All exchanges/returns require proof of purchase and original packaging.
All returns are at our sole discretion. We do not offer refunds.
RINGS: Rings that are the incorrect size will require re-sizing and will incur a small fee. If you are unsure of your size please contact us first, or purchase one of our ring sizers or use our ring sizing guide to help you determine the correct size.
ANKLETS: Rings that are the incorrect size will require re-sizing and will incur a small fee. Please measure first.
Returned items must be unworn and in re-sellable condition to be determined by us. You are responsible for any mailing costs associated with returning the item.
Credit for online purchases (minus any shipping costs) will be issued to you as a code that can be used online for any future purchase. Once your return is received and inspected, a code will be issued to you within 3 business days.
Order cancellations can be made by emailing us within 12 hours of placing your order. A credit note will be issued minus a processing fee of $15.
For hygienic reasons, all earrings are final sale. All sale and custom items are final sale.
We fully guarantee the craftswomanship of your jewels for as long as you have them!
This means if your chain breaks, we fix it for free. If your stone pops out (it happens!) we fix or replace it for free. We also offer free cleaning.
Here's some examples of what we would charge a repair fee for:
✧ A broken chain that shows visible stretching or pulling
✧ A ring that's been smashed against something and needs to be re-set, or a stone that's cracked or crushed due to extreme force
✧ A modification to a necklace or ring to increase or decrease it's size or length
✧ Cleaning or repair of jewelry that's been worn in circumstances we advise against (i.e. jewelry that's been worn in a hot tub, chlorinated pool, salt water, etc.)
Should you need a repair under warranty, please email us with clear, well-lit photos of the issue, along with your proof of purchase (order number).
Please note that attempting to repair your item yourself or having another jeweller repair your item will void its warranty as we will no longer be able to accurately determine what caused the damage.
Sign up for our newsletter for 15% off your first online purchase.
Enter the discount code at checkout prior to submitting your order. Here's a visual of where to enter the code. Discounts are applied to the subtotal, before taxes and shipping.
Please note we are unable to refund the discount amount on purchases made without a discount code.
"Custom" refers to any and all work that is different in any way from what is listed on the website, or special quantities over and above what is available through the website (i.e. for bridesmaids, etc.).
All custom orders require full payment in order to be added to our production schedule. Our studio is incredibly busy (thank you!), and custom orders may take up to eight weeks to complete.
All customs are final sale, no refunds or exchanges. Discounts (newsletter sign-up, website sales, etc.) do not apply to custom orders.
Please note that we do not:
- remove stones from existing settings and re-set them
- do one-off castings
- make repairs/alterations to jewelry made by another person or company
- work with vintage or antique jewelry
Strut Jewelry or its owner or employees bear no liability for any damages resulting from the purchase, use (or attempted use) of our products.