SHIPPING FAQs

SHIPPING WITHIN CANADA

Can I pick up my order if I live in Ottawa? 

We do not offer local pick-up at this time.

How much is shipping? 

Enjoy complimentary shipping on cart subtotals of $150+.

If your subtotal is less than $150 shipping is $12-$14.50 depending on your location.

All orders are shipped with insurance and a tracking number. We will occationally request a signature, dependent on the order value and location.

How long will it take? Up to 4 business days to be made, processed and shipped from our Ottawa studio. Add shipping time (usually 1-3 days) to this.

Watch for an email with a tracking number when your order is in the queue to be shipped. 


SHIPPING TO USA

Expedited method (USA) $18.50: via FedEx/Purolator/UPS. USA orders normally arrive within 2-10 business days. All customs/duties are the sole responsibility of the receiver.

Returns & Exchanges

14 day exchange/return policy.

Unworn items can be returned for credit or exchange (rings & anklets are made-to-order and will only be re-sized, please see below)

Please contact us via email within 14 days of receiving your order to start your return/exchange. Please include your order number.

RINGS: 
Rings ordered in the wrong size will be re-sized for a fee. If you are unsure of your size please contact us prior to ordering, or purchase a ring sizer or use our ring sizing guide.

ANKLETS: Anklets ordered in the wrong size will be re-sized for a fee. Please measure first.

Return shipping cost is the responsibility of the customer.

A credit code will be issued via email after we receive and inspect the return.

Order cancellations will be subject to a processing fee of $20.

For hygienic reasons, all earrings are final sale. All clearance and custom items are final sale. 

Discount Codes

Enter the discount code at checkout prior to submitting your order. Here's a visual of where to enter the code. 

Discounts are applied to the subtotal, before taxes and shipping.

We are unable to refund the discount amount on purchases made without a discount code.

Custom Work

"Custom" refers to any and all work that is different in any way from what is listed on the website, or special quantities over and above what is available through the website (i.e. for bridesmaids, etc.).

All custom orders require full payment in order to be added to our production schedule. Our studio is incredibly busy (thank you!), and custom orders may take up to six weeks to complete.

All customs are final sale, no refunds or exchanges. Discounts (newsletter sign-up, website sales, etc.) do not apply to custom orders.

Please note that we do not:

- remove stones from existing settings and re-set them

- do one-off castings

- make repairs/alterations to jewelry made by another person or company

- work with vintage or antique jewelry