SHIPPING FAQs

Shipping & Care — Canada

Local Pickup (Ottawa)

At this time, local pickup is only available in connection with select pop-up shows. If pickup is an option, it will be clearly indicated at checkout.

Shipping Rates

Tracked, expedited shipping within Canada is $10–$15, depending on location.

Delivery typically takes 3–6 business days once shipped.

Orders over $150 ship free.

Every Strut piece is carefully packaged and shipped with intention. All orders are securely tracked and insured.

For certain orders—based on value or delivery location (such as apartment buildings with shared mail areas)—a signature may be required to help prevent package theft.

Processing Time

Each piece is made and prepared with care.

Please allow up to 5 business days for your order to be made, processed, and shipped, plus delivery time.

Once your order is on its way, you’ll receive an email with a tracking number. We recommend using this number to monitor your delivery, as not all couriers send automated delivery notifications.

Please note that we have access to the same tracking information as you do. If there is a delivery issue, contacting the courier directly is the fastest way to resolve it.

Shipping to the United States

At this time, we are not shipping to the U.S. due to current import tariffs.

Returns & Exchanges

We want you to feel confident in your Strut purchase. Please review the details below before placing your order.

Returns & Exchanges (Canada)

Unworn items may be returned for store credit or exchange within 7 days of delivery.

We do not offer refunds.

To begin a return or exchange, please email us within 2 days of receiving your order and include your order number. We’ll guide you through the next steps.

Once your return is received and inspected, a store credit code will be issued via email.

Return shipping costs are the responsibility of the customer.

Rings

Rings ordered in the incorrect size may be re-sized for a fee.

Because rings are made to order, they are not eligible for return. If you’re unsure of your size, we recommend contacting us before ordering or using our ring sizing guide or purchasing a ring sizer.

Anklets

Anklets ordered in the incorrect size may be re-sized for a fee.

Please measure carefully before ordering.

Final Sale Items

For hygienic reasons, all earrings are final sale.

All clearance items and custom pieces are final sale and not eligible for return or exchange.

If you have any questions before ordering, we’re always happy to help—please reach out via email.

Classes

Booking & Attendance

  • Classes are non-refundable. Please ensure your schedule allows you to attend before booking.

Cancellations & Rescheduling

  • 21+ days’ notice: If you cancel with at least 21 days’ notice and we can fill your spot, you will be offered the next available class.
  • Less than 21 days’ notice: You will be offered available cancellation spots moving forward. This may include last-minute dates or single spots, even if you originally booked a group.
  • Rescheduled classes: If you are rescheduled to a new class and cancel again, your class will be forfeited and will not be rescheduled.
  • No-shows or cancellations less than 24 hours in advance will forfeit the class and cannot be rescheduled.

Health & Safety

  • Classes are held in a home studio, so if you are feeling unwell, please do not attend.
  • If you cannot attend due to illness, contact us prior to the class to transfer your spot to a friend or arrange another date.

Warranty & Repairs

We stand behind every piece of jewelry purchased directly from us, for as long as you own it.

This means:

  • If your chain breaks, we’ll fix it for free.
  • If a stone comes loose, we’ll repair or replace it for free.
  • We also offer free professional cleaning.

Exceptions

Certain situations may incur a repair fee:

  • A chain broken due to stretching or pulling
  • A ring that has been smashed or caught, requiring re-setting or re-soldering
  • A stone that is cracked or crushed from extreme force
  • Modifications to resize or lengthen a piece
  • Jewelry worn in circumstances we advise against, such as hot tubs, chlorinated pools, saltwater, etc.

How to Request a Repair

  1. Email us with clear, well-lit photos of the issue.
  2. Include your proof of purchase (order number).

Important: Do not bring items to a show without contacting us first. Shows are busy, and we may not have the materials needed to complete your repair.

Repairs may take up to 21 business days from the date of payment.

Warranty Notes

  • Attempting to repair your jewelry yourself or through another jeweler voids the warranty, as we can no longer determine the cause of the damage.
  • Lifetime warranty applies only to jewelry purchased directly from us and is subject to availability of materials.

Discount Codes

Enter the discount code at checkout prior to submitting your order. Here's a visual of where to enter the code. 

Discounts are applied to the subtotal, before taxes and shipping.

We are unable to refund the discount amount on purchases made without a discount code.

Custom Work

"Custom" refers to any and all work that is different in any way from what is listed on the website, or special quantities over and above what is available through the website (i.e. for bridesmaids, etc.).

All custom orders require full payment in order to be added to our production schedule. Our studio is incredibly busy (thank you!), and custom orders may take up to six weeks to complete.

All customs are final sale, no refunds or exchanges. Discounts (newsletter sign-up, website sales, etc.) do not apply to custom orders.

Please note that we do not:

- remove stones from existing settings and re-set them

- do one-off castings

- make repairs/alterations to jewelry made by another person or company

- work with vintage or antique jewelry