FREQUENTLY ASKED QUESTIONS
- What materials do you use?
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We make everything by hand using high quality, long-lasting raw metals (.925 sterling silver and 14k gold-filled) and high-grade gemstones sourced from sustainable & ethical businesses in Canada, the USA and overseas. Read more about our materials & sustainable business practices.
- How do I find out my ring size?
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Our recommendation is to purchase one of our reusable ring sizers. Don't see your ring size listed? We can likely make it for you. Please contact us.
- How do I care for my Strut Jewelry?
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All our jewelry will benefit from a quick polish every now and then using a soft polishing cloth. Remember the rule of 'last on, first off' to maximize the lifespan of your jewels and refer to the care card included with every purchase. Store your jewelry in the reusable baggie it comes in. All our jewelry is rigorously tested for durability, and the metals and gems we use ensure your jewelry will last for generations!
- How long will shipping take & what is the cost?
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Shipping within Canada is between $10-$14.50, and generally takes 2-6 business days in addition to our processing time. Orders with a subtotal of $150 or more ship free! All items are shipped via tracked courier. More information can be found on our shipping information page.
- Can I pick up my order if I'm in Ottawa?
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We don't have a physical storefront so we do not offer pick-up at this time. Orders with a subtotal over $150 are delivered for free!
- Do you ship outside Canada?
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Yes, we do! More information can be found on our shipping information page.
- Is your jewelry sustainably made?
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Yes, we try our absolute best to lessen our impact on the environment. Read more about our materials & sustainable business practices.
- How do I purchase your jewelry?
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Online via this website, at a pop-up or event, or via one of our stockists.
- Do you have a physical location?
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No, but we often have pop-up shows or you can visit one of our stockists. Please contact us for details.