SHIPPING FAQs

SHIPPING WITHIN CANADA

Can I pick up my order if I live in Ottawa? 

If pick up is available at an upcoming show, there will be an option at checkout (choose 'Customer Pick Up' and please note the date/location so that you know when you are committing to pick up your order).

Pick up from Alyssa's home studio is not available at this time.

How much is shipping? 

$10-$13.50 tracked expedited shipping within Canada (2-5 business days depending on location).

Free shipping on orders with a subtotal of $135+.

All orders are shipped with insurance and a tracking number. We will occasionally request a signature, dependent on the order value and location (ie. apartment buildings with common mail areas in order to minimize package theft).

How long will it take? 
Up to 5 business days to be made, processed and shipped from our Ottawa studio. Add shipping time to this (1-3 business days).

Watch for an email with a tracking number when your order is in the queue to be shipped. Please use this number to monitor your package as not all couriers send delivery notification emails.

We have access to the same info as you do regarding tracking, so if there is an issue please contact the delivery company first.


SHIPPING TO USA

Expedited method (USA) $18.50: via FedEx/Purolator/UPS. USA orders normally arrive within 2-10 business days. All customs/duties are the sole responsibility of the receiver.

Warranty & Repairs

We fully guarantee the craftswomanship of jewelry purchased directly from us for as long as you have them!

This means if your chain breaks, we fix it for free. If your stone pops out (it happens!) we fix or replace it for free. We also offer free cleaning.

EXCEPTIONS

Here's some examples of what we would charge a repair fee for:

✧ A broken chain that shows visible stretching or pulling

✧ A ring that's been smashed or caught on something and needs to be re-set or re-soldered, or a stone that's cracked or crushed due to extreme force

✧ A modification to a necklace or ring to increase or decrease it's size or length

✧ Cleaning or repair of jewelry that's been worn in circumstances we advise against (i.e. jewelry that's been worn in a hot tub, chlorinated pool, salt water, etc.)

Should you need a repair, please email us with clear, well-lit photos of the issue, along with your proof of purchase (order number).

Please DO NOT bring the item to a show without contacting us first as shows are very busy, and we likely don't have the material with us to do your repair anyway.

Please expect that your repair may take up to 14 business days after payment to complete.

Please note that attempting to repair the item yourself or by another jeweller will void its warranty as we will no longer be able to accurately determine what caused the damage.

Lifetime warranty applies only to jewelry purchased directly from us and is subject to availability of materials.

Returns & Exchanges

14 day exchange/return policy.

Unworn items can be returned for credit or exchange within 14 days (rings & anklets are made-to-order and will only be re-sized, please see below)

Please contact us via email within 3 days of receiving your order to start your return/exchange. Please include your order number.

RINGS: 
Rings ordered in the wrong size will be re-sized for a fee. If you are unsure of your size please contact us prior to ordering, or purchase a ring sizer or use our ring sizing guide.

ANKLETS: Anklets ordered in the wrong size will be re-sized for a fee. Please measure first.

Return shipping cost is the responsibility of the customer.

A credit code will be issued via email after we receive and inspect the return.

Order cancellations will be subject to a processing fee of $20.

For hygienic reasons, all earrings are final sale. All clearance and custom items are final sale. 

Discount Codes

Enter the discount code at checkout prior to submitting your order. Here's a visual of where to enter the code. 

Discounts are applied to the subtotal, before taxes and shipping.

We are unable to refund the discount amount on purchases made without a discount code.

Custom Work

"Custom" refers to any and all work that is different in any way from what is listed on the website, or special quantities over and above what is available through the website (i.e. for bridesmaids, etc.).

All custom orders require full payment in order to be added to our production schedule. Our studio is incredibly busy (thank you!), and custom orders may take up to six weeks to complete.

All customs are final sale, no refunds or exchanges. Discounts (newsletter sign-up, website sales, etc.) do not apply to custom orders.

Please note that we do not:

- remove stones from existing settings and re-set them

- do one-off castings

- make repairs/alterations to jewelry made by another person or company

- work with vintage or antique jewelry